Summary of Financial Assistance Policy

Patients who wish to discuss options for financial assistance or payment can do so by calling our Customer Service department. Customer Service representatives can be reached at 704-283-3290.

Carolinas Medical Center-Union provides high quality medical care to all patients, regardless of their ability to pay. CMC-Union provides an automatic discount to all uninsured patients, regardless of their ability to pay. CMC-Union provides 100 percent write-off on current medical bills for patients whose household income is less than 200 percent of the Federal Poverty Guideline.

For patients who do not qualify for a full 100 percent write-off on their bill,  our financial counselors are available to help determine potential opportunities for partial assistance with catastrophic medical bills.

Upon approval for Financial Assistance, other current accounts and future accounts will be eligible for the same level of assistance, for a period of 90 days from the date of approval.

CMC-Union provides a variety of payment options, including online payments and long-term payment plans.

Access to Emergency Care

In 1986, Congress passed legislation ensuring that all members of the public have access to emergency treatment regardless of ability to pay. Read more about CMC-Union's Access to Emergency Care procedures.